How do I buy Norwex products? And other FAQ’s

fresh-water-logo1It’s a common misconception that you can only buy Norwex products when you are attend a demonstration.

Well guess what? You can purchase anytime! You don’t have to go to a party to buy Norwex! YEAH!!

If you head on over to or press the link at the top of the page, you can purchase at my online store.

Other FAQ’s

How much does it cost to post items if I purchase from your online store?

No more than $13.95

How will I know how to use the products?

Every person who makes an online order, I treat just like a customer at a party- you will get the instructions emailed to you for your reference & when you purchase from me, you can contact me with your questions or any customer care needs 🙂

What if I’m not happy with my product or something is wrong with it?

Everything from Norwex comes with a 60 money back satisfaction guarantee and up to a 2 year warranty- so if you need help in either of these areas, then drop me an email and we can work it out!

What if I want to have a party to see more?

If you are in the Canberra region myself or one of my AWESOME team can do it for you. If you are outside this region I have consultants in many parts of Australia and I can pass your details onto another consultant in your area 🙂

The other option I can offer you is an ONLINE PARTY. We use facebook and do it through an event- they are prooving to be VERY successful!

How do I look after the Norwex Microfibre?

Microfibre care instructions


…and straight from my norwex website FAQ… (which you are welcome to read below or click on the link which will take you to the FAQ section on the norwexbiz site)

What makes Norwex Microfibre a preferred choice?

Norwex microfibre is a blend of polyester and polyamide. This fibre is 1/200th the size of a strand of human hair. When this high-quality microfibre is combined with the right knitting process, it creates an extremely effective cleaning material. This material can hold up to seven times its weight in matter. Unlike many other types of cloth that smear dirt across the surface you are trying to clean, microfibre cloths remove dirt, germs, bacteria and debris from the surface. Used dry the static effect created enhances the microfibre’s ability to attract dirt and dust particles. As you lightly wipe the surface, the microfibre attracts and draws up even the smallest particles of dust, trapping them in the fibres. Used wet the microfibres work together to give an excellent cleaning effect. Wet, wring and wipe away dirt and debris from all washable surfaces. For spot removing, spray water on the surface being cleaned. In Laboratory testing Norwex microfibre has been proven to remove up to 99.9% of the bacteria from surfaces. Norwex microfibre is backed with an exceptional Warranty of 2 years or 500 washings.

What are the benefits of cleaning with Norwex microfibre?

Microfibre cloths are environmentally friendly. They can reduce the consumption of cleaning chemicals in your home up to 90% while at the same time reducing your exposure to toxic fumes. This can make a big difference for anyone with allergies and chemical sensitivities. In important areas of our homes like bathrooms and kitchens, microfibre cloths may remove up to 99.9% of the bacteria from surfaces, resulting in a cleaner, healthier environment. Microfibre when used properly picks up matter even from a surface’s microscopic pores to achieve a real CLEAN. Traditional cleaning methods apply chemicals to a surface thereby disinfecting that surface, however some dirt remains in surface pores. Microfibre cloths are very durable and can withstand the rigors of everyday use.

What is Norwex antibacterial microfibre?

Our antibacterial microfibre is one of the most innovative products in the industry! Norwex has developed a unique technology that combines an antibacterial silver-based agent with our microfibre. The silver is actually embedded inside the tiny microfibre and inactivates the bacteria that it picks up in its fibres. The silver within the microfibre demonstrates its effectiveness against strains of pathogenic bacteria, yeast and viruses, such as: E.Coli, klebsiella pneumoniae, proteus vulgaris, salmonella typhi, staphylococcus aureus, streptococcus faecalis, streptococcus pyogenes, candida albicans, MRSA, SARS coronavirus.

Why is the silver in Norwex cloths an important feature?

Laboratory test results proved that in a controlled environment, anitbac microfibre removed 99.9% of germs and bacteria from washable surfaces and inactivated them within a 24 hour timeframe. The silver antibacterial fibre has self purification properties, where germs and bacteria are inactivated. This means cleaner cloths, less frequent laundering and a reduction in cross-contamination.

Why is Norwex Microfibre made in China?
  • China is known to be a world leader in the textile industry. Some of the best and comprehensive home textile and microfibre production in the world is from China.
  • If you are going to create the best microfibre in the world you go to the best microfibre manufacturers.
  • Norwex owns the factory in China and has a very strict quality control system in place.
  • Norwex takes Corporate Social Responsibility seriously and Norwex China is committed to follow the guidelines of the UN Global Compact on how they treat and manage staff involved in the production of microfibre, including our suppliers.
  • All staff are Norwex employees and enjoy all the benefits associated with being part of the Norwex Team.
  • Norwex has stringent requirements, which control everything from the raw material requirements to conformance levels and each production is evaluated strictly according to our standards.
  • Testing is continuously done to ensure a quality product.
  • Any microfibre product not meeting Norwex standards are not distributed but recycled.

 What are the proper washing and care instructions for Norwex microfibre?

Norwex Antibacterial Microfibre is the most innovative product in the industry. Unlike normal cleaning products, which require a chemical component to clean the surface, the microfibres within the cloth pick up and retain all the dust, dirt and bacteria. This is where the ‘antibacterial’ properties of Norwex microfibre come into play. The silver in our microfibre inhibits bacterial growth.

The Norwex mission is to improve quality of life by radically reducing chemicals in our homes. Norwex Microfibre products are environmentally friendly and easy to launder.

Maintenance of Norwex Microfibre Products:


  • We suggest that used microfibre cloths be washed regularly with a good quality detergent (without any bleach, bleaching agents or fabric softeners).
  • Wash in a cold or hot wash up to 90 degrees celsius.
  • Try to combine your microfibres in the wash with lint free textiles.
  • Use our Rubber Brush to remove dirt and debris from the mop pads between laundering

 Does Norwex guarantee their Microfibre?

Yes, Norwex microfibre is backed with a 2 year warranty.

Where can I use Norwex microfibre?

The Norwex cleaning system can be used most anywhere cleaning is required – home, office, vehicles, recreation equipment and even personal care.

Why do microfibre cloths sometimes smell?

Microfibre cloths may smell if the proper care instructions are not followed or if the water in your home or office is hard and high in mineral content. Only use environmentally friendly soaps without fillers when you are laundering to prevent the microfibre pores from being clogged and causing odour. If your cloths smell we recommend trying one of the following suggestions: washing them in hot water, or boiling for 10 minutes to remove any build-up on the fibres.

What is the Norwex Microfibre warranty?

All Norwex Microfibre is backed by a 2 year warranty.

Is there a proper way to clean with the Norwex Mop?

Always Dry Mop prior to using the Wet Mop. The yellow mop pads are for “Dry” cleaning, and the Blue Mop Pads which are antibacterial are for “Wet” washing. Be sure to move the mop in a wide figure-8 pattern from left to right in front of you, bringing the mop towards you as you back up so that you will be moving the dirt and debris in one direction. When wet mopping, moisten the mop with clean water before using. If the mop is too wet, wring it out prior to use.

What is the difference between the Dry Mop Pad and the Superior Dry Mop?

The Dry Mop Pad is made of 100% polyester while the Superior Dry Mop Pad is made of 100% Norwex microfibre and boasts all the benefits of microfibre in its ability to pickup and hold the smallest particles of dust and debris and hold water.

How do I use the Mop to clean my windows and polishing hard to reach areas?

Attach the Mop Base Brackets onto the top side of the Mop Base and fasten the Window Cloth, Large Enviro Cloth or Car Cloth in place by wrapping it around the Mop Base and firmly pressing the cloth into the rubber grommet slits on the Mop Base Brackets. Lock the base by pushing the green lever until it locks into position.

How do I assemble the Mop?

Loosen the Telescopic Mop Handle by twisting the upper blue handle to the left. Pull gently to nose height. Tighten the handle by gently twisting to the right. To attach the Mop Base to the Telescopic Mop Handle, depress the green bumps on the Mop Base and slide the Telescopic Handle over until the green bumps fit into the holes. To lock the base for doing walls and ceilings, push the blue lever until it locks into position. Attach either the Wet or Dry Mop Pads to the Mop Base.

How does the Mattress Cleaner work?

Norwex Mattress Spray contains the dormant or resting stage of live bacteria. When they find a food source, and other growing conditions are right, the bacteria become active and they will grow. To eat, they produce enzymes that are a type of protein. It is the enzymes they produce while eating that break down accumulated dust mites, dust mite fecal matter, pet dander, dead skin cells, or any organic matter which causes unpleasant odours, allowing this matter to be consumed. They will continue to consume this material until all organic matter is removed, converting it into carbon dioxide and water. Once there is nothing left for them to feed on, they disintegrate. Similar to our other “enzyme-based” or microbial products, our Mattress Cleaner does not “kill” anything (including dust mites). It works by eating up all of the organic matter that the dust mites would feed on, as well as the accumulated dust mite bodies and fecal matter. No food = no more growth of mites……at least for a while…….until there is more food. The overgrowth of the good bacteria at the expense of the dust mites is called competitive inhibition. We simply add enough “good guys” to be sure they out compete the “bad guys”.

Is Mattress Cleaner safe to use around children and pets?

The spray is safe for children and pets because there is nothing in it different from what is around us on a daily basis. We are surrounded by a micro-world of bacteria and other microbes that keep each other in balance, and this same micro world exists on our skin, in our mouth, and throughout our body. The Mattress Spray does not contain acids, alkalis, or solvents; however it is important to use this product correctly.

How do you use the Mattress Cleaner?

Shake the bottle before using. Spray once or twice on the pillow, 5-6 sprays on a single bed, 7-8 on a double bed, 9-10 on a queen bed and 10-12 on a king size bed. Allow to air and dry before making bed with clean sheets. If too much product is used (more than the mattress can absorb) it is possible that an allergy-sensitive person may react. Treat bed once a month for the first three months, then every second month for allergy sufferers, otherwise every three months.

What is the shelf life of the Mattress Cleaner?

The Mattress cleaner has a two year shelf life and should be stored closed, in a cool place. This 2 year period of time starts from the moment oxygen is introduced by pumping or opening the bottle.

Where can Mattress Cleaner be used?

Beds, pillows, comforters, fluffy toys, upholstery, vehicle seats, pet beds, sofas, anywhere organic material collects.

Will the Mattress Cleaner kill bed bugs?

The Mattress Cleaner will not destroy bed bugs. It will only eliminate any organic material.

Can you use the Cleaning Paste on brushed stainless steel?

We do not endorse to use it on brushed stainless steel.

Can you use the Cleaning Paste on grout?

Yes you can, only if the grout is sealed. The cleaning paste is a water soluble paste and so is grout.

Can the Carpet Stain Buster be used on upholstery?

Yes it can be only if it is not Scotch Guarded. Always check with the manufacturer and test in an inconspicuous spot.

How does the Carpet Stain Buster Work?

The Carpet Stain Buster uses a naturally derived surfactant (soap) derived from Yucca (a plant) – this helps to break down soil/dirt etc, it also contains orange extract which helps to clean.

What are some of the special benefits of the Sanira System?

The Sanira System is a product that is environmentally friendly, all parts are recyclable, and the soap and descaler agents are biodegradable.  The soap is made from vegetable sources and has properties that prevent bacteria growth. In addition, you need to use only a very small amount of the cleaning agent to clean the toilet making it last for a very long time.  These features save you money and also save the environment.  The system’s toilet brush is made in one piece, with channels in the bristles, preventing the growth of bacteria and making it easy to keep the system clean.

Will the Sanira System remove rust stains?

The Sanira system is great to clean the toilet, but it is not formulated to remove rust or calcium.

Can you use the Magnet Ball in the back of your toilet tank?

Norwex does not endorse doing this because water needs to flow through the magnet ball in order for it to be effective.

How long should I leave the Descaler on before washing it off?

Norwex Descaler is an effective and environmentally friendly product for cleaning and removing lime.  Spray the liquid on the surface, and let it work for up to 5 minutes.  The sprayed surface should not be allowed to dry before washing it off with a moist Enviro Cloth or the Bathroom Scrub Mitt.

What are dust mites and why are they a concern?

On a microscopic level dust mites can look like a swarm of bees around your head when you sleep. While perhaps not the only cause, these little critters can cause snoring problems and breathing difficulties when sleeping. There are 15 different species of mites that have been found living with us in our homes. Just one ounce of common house dust can host as many as 42,000 dust mites. Approximately 10 million dust mites live in a bed; 8 million in a mattress and 2 million in a pillow. The primary food source of dust mites is dead skin cells from humans (which accounts for approximately 80% of the dust in a home). Dust mite populations thrive in indoor environments. They live inside of carpeting, furniture, and especially inside of mattresses, bedding and pillows.

What does the Mattress Cleaner target?

The Mattress Cleaner targets dust mite excrement. Dust mite feces are one of the most toxic allergens to humans and pets. Each single dust mite can excrete as many as 20 fecal pellets every day. Dust mites and their feces can become airborne simply from walking across carpet, sitting on furniture cushions, climbing into bed or moving a pillow while sleeping. Inhaled fecal matter can lead to eye-ear-nose-throat infections, headaches, fatigue, depression, sleep difficulties, snoring and respiratory illnesses such as sinusitis, allergies and asthma attacks.

Why do you use less detergent when using the magnet ball?

The Magnet Ball prevents calcium molecules from building up in the dishwasher and washing machines, resulting in softer water.  When using the Magnet Ball use 50-70% less soap.  Do not use in front-loading machines.

How do you clean the center of the Magnet Ball?

Pull a cloth through the center of the ball to clean the inside and run it under the tap until the water runs clear.  This should be done on a regular basis.

What is the difference between Norwex Spirinetts and ones you can buy in stores?

Norwex Spirinetts are made from a high quality stainless steel that does not rust or deteriorate.

How does Fresh Wash extend the shelf life of fruit and vegetables?

It removes the biofilm which is a group of microbes already living on the fruit –some of which may be organisms that spoil the fruit.  Fresh Wash is a safe and effective way to clean fruits and vegetables extending the shelf life by up to 2–3 times.

What is in the Spirisponge?

It is a sponge scrubber covered in plastic and polyester and is safe for use on scratch sensitive surfaces. Always test in an inconspicuous spot.

Does the Spirisponge have silver in it?

The Spirisponge does not contain silver.

How do you recommend using the Personal Care line face creams?

Depending on the condition of your skin you can choose one of the following regimes: To provide moisture to youthful looking skin: apply the Face & Neck Gel morning and night. For skin that requires more moisturiser apply the Face & Neck Gel followed by the Day or Night Cream. For skin beginning to show the signs of aging apply the Face & Neck Gel, followed by the Lifting Serum and the Day or Night Cream.

What does it mean that your personal care line is ECOCERT Organic?

ECOCERT is a highly credible organization in Europe setting the standards for natural and organic cosmetics for consumers. We are proud to be a North American company marketing organic personal care. ECOCERT certified means that Norwex organic personal care products are free from the following:

Mineral oils and silicon, emulsifiers such as PEG (polyethylene glycol), viscosity controlling agents such as carbomer, preservatives such as phenoxyethanol, parabens or formaldehyde releasers, synthetic perfumes, synthetic dyes, synthetic solvent such as propylene glycol. All Swiss Alpine plants used by our producers in Israel are approved and certified by Bio Suisse.

Why is only the medium toothbrush bristles microfibre and not the soft toothbrush bristles?

When microfibre is added to the bristles the bristles are medium. Because of this the soft bristles are made of Tynex which has similar qualities to microfibre.

Are the bristles of the toothbrush antibacterial?

The bristles remove the plaque and are not antibacterial. The base of the toothbrush which is silver may eliminate bacteria growth and build-up.

Do I need to use toothpaste with the Silver Care Toothbrushes?

The scrubbing motion removes plaque from your teeth. Using toothpaste provides additional benefits depending on the toothpaste you choose. Some benefits of using toothpaste can be freshening your breath and desensitising your teeth.

What is the Crystal Deodorant made of?

The Norwex Deodorant Stone is made from crystallised natural mineral salts which kill odor causing bacteria. Norwex Deodorant Stone contains no harmful chemicals, oils, perfumes or emulsifiers. It’s just pure and natural! To use simply wet the crystal stone and generously apply to underarm area.

Why does my Crystal Deodorant have a smell?

We recommend for you to rinse the Crystal Deodorant after each time you apply it.

How long are your products guaranteed for?

Norwex backs its commitment to quality with a 60 day, 100% satisfaction Guarantee. If for any reason you are unhappy with your purchase, simply return the item within 60 days from the date of purchase and you will recieve a refund, less the shipping fees. I will also replace or exchange any merchandise you receive that is damaged or defective to your complete satisfaction with a receipt.

How do I send back my products that are still under warranty?

Your Norwex Consultant will be happy to help you with your return accompanied with your receipt.

What is the Norwex Microfibre warranty?

Norwex Microfibre has a 2 yr warranty.

What are the benefits of hosting a Norwex presentation in my home?

Norwex provides our Hosts with plenty of benefits for hosting an in home presentation! You will get to take advantage of our 4 Star Hosting program which allows you to earn products for FREE  based on the number of buying guests in attendance, the party sales, future bookings and hosting specials for the month. I will be happy to go over the details with you on our generous Hosting program.

How many people should I invite to my presentation?

The best advice is to always over invite! There is never a good day/time for everyone. Industry statistics show us that about 1/3 of those invited are actually able to attend, so if you wanted to have 10 in attendance, you will want to invite 30 friends, family, neighbors, coworkers, etc.

Who should I invite to my Norwex party?

Make a list including your friends, relatives, acquaintances (people you do business with at the bank, dry cleaner, etc), neighbors and parents of your children’s friends that you see at school. This will help you to come up with a great list and ensure a good turnout at your party.

What kind of food and beverages should I serve?

My best advice is to keep it simple! I encourage you to include something sweet, something salty, and a simple beverage. So that could be as simple as a plate of brownies, some pretzels and soda or coffee to drink. We want this to be a fun and relaxing evening for you and your guests!

How do I earn money with Norwex?

You earn income with Norwex in several ways:

  1. You are paid at the point of sale. When you hold a Norwex party with a Host, you receive 35% commission at the time of the sale and your Host will receive products for Hosting the presentation.
  2. Earn monthly bonuses as you grow, develop, and train your team. See the Leadership Success Program under Join My Team for more information
  3. Earn monthly incentives available to Consultants
  4. Earn annual incentive trips and prizes
Is there a fee for the Hosting Program?

No, the Host program is available to your Hosts at no cost to you! Norwex provides this service to you!

What kind of training and support will I receive when I become a Consultant?

There are many ways you are provided with support:

  1. I will be happy to spend time with you to answer any questions and help you launch your business.
  2. You will receive a New Sales Consultant Information and Training Manual in your Starter Kit that will walk you through everything you need to know to get your business started.
  3. Recorded New Consultant Training available on the CS (Norwex Consultant Support site). This is available to you 24/7 at your convenience to walk you through the most common questions of new consultants.
  4. Recordings of all of the Webinars conducted available on the Consultant Services site.
  5. Corporate sponsored Regional meetings held throughout the year open to all Consultants
  6. Annual Conference held to support all Consultants
What are the monthly requirements to be a Norwex Consultant?

In order to remain an Active Consultant with Norwex, you must place at least $250 in sales within a 3 month calendar cycle.

Where can I sell Norwex?

You can sell your Norwex products in a variety of ways:

  1. It is recommended that you sell your products in a home party atmosphere. This is where you will not only sell product, but book future presentations and generate interest in the business opportunity with others.
  2. One-on-one sales with clients
  3. Fairs, expos, trade shows, home shows, etc.
Can I sell Norwex on eBay or other auction sites?

No, selling on any online auction site is strictly prohibited by Norwex.

Are there fees to submit orders to Norwex?

No there are no hidden fees when you are a Norwex Consultant.

How do I submit orders?

You are able to simply place orders at your convenience online through your Norwex Consultant Support Site.

Will I have a website that I can use to market my business?

Yes, The Norwex Office Suite is available to all Norwex Consultants for a monthly subscription of 9.99. The Office Suite comes complete with your personalized website with Online Shopping and the Ripple Effect Customer eNewsletter for you to maintain contact with your customers and grow a successful business.

“By Rachelle Potter”

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